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Whether you have a question about features, need help with your account, or want to provide feedback, our team is ready to help.

Response Time

We typically respond within 24 hours during business days.

Safety Emergency

If you're in immediate danger, please contact local emergency services (911).

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Frequently Asked Questions

How do I reset my password?

On the login screen, tap "Forgot Password" and enter your email address. You'll receive a link to reset your password within a few minutes.

Is SafeMarketSwap free to use?

Yes! Listing items, browsing, and chatting are completely free. We only charge a 10% fee when you use our secure payment system for a transaction.

How does Guardian Mode work?

When you enable Guardian Mode before a meetup, your selected emergency contacts will receive your live location. If you don't check in after a set time, they'll be alerted automatically.

What happens when I press the Panic Button?

The Panic Button immediately sends your current location to all your emergency contacts and can open your phone's dialer with 911 pre-filled. Your contacts will receive an SMS with your location details.